Refund and Returns Policy
SHIPPING AND DELIVERY
Tenuta Guardastelle through express couriers, delivers products ordered by the customer to the address indicated on the purchase order. The goal of Tenuta Guardastelle. is to protect and guarantee perfect preservation of our products during the shipping. For this reason, we use the greatest care in packaging our products using special boxes that protect the contents from temperature fluctuations and accidental impacts.
Shipments are guaranteed nearly all over the world. The shipping costs depend on the weight of the products purchased;
Tenuta Guardastelle orders are delivered on Tuesday and Thursday. Shipping costs will vary depending on size and destination.
Minimum Order: 6 Bottles + Multiples of 6
Delivery time depends on the final destinations, keep in mind that our shipping times should be used as a guide only. Tenuta Guardastelle cannot take responsibility for any delays, though we will try to minimize any potential inconvenience for all our customers.
For customized shipments or for any other requests contact us at: firstname.lastname@example.org
Tenuta Guardastelle guarantees that the delivered products are equal to those indicated and described on the site. It also guarantees the storage of the products until the delivery to the location indicated on the order. The images on this site are provided for the customer in order to facilitate the recognition of products; due to variations in the packaging, the images might not accurately reflect the appearance of the products delivered.
As required by the Consumer Code D.LGS 206/2005 (former withdrawal right) the customers of Tenuta Guardastelle benefit from the money back guarantee if not satisfied by receiving refund and the possibility to return the purchased products within 10 working days from receiving them, except in the case that the products, because of their nature, cannot be returned. The withdrawal right is applied to the physical person who acts for purposes not referable to his/her profession; for this reason the purchases carried out by retailers and companies are excluded from this right.
HOW TO RECEIVE A REFUND
To request a refund, the customer may send an email to Tenuta Guardastelle within 10 working days from receiving the merchandise. The customer must indicate the product/products for which he/she intends to exercise the withdrawal right with photos of the goods.
- To exercise the withdrawal right it is necessary to return the purchased products in good condition without removing the original labels.
- The returned items must be accurately packed in order to protect the original covers from any damage, writing or labeling.
- The products must be returned through courier express at the customer’s expense.
- We recommend using a traceable and insured shipping method, as Tenuta Guardastelle is not responsible for loss, damage and failure to deliver the merchandise.
- Tenuta Guardastelle will refund the merchandise, after the contents and the condition of the products are inspected, within 30 days of receiving the request from the customer.
For any communication regarding complaints, you might use the following email address: email@example.com
Tenuta Guardastelle commits to put the products currently available on the site. In the event that the products are not currently in stock, or the producer is not able to guarantee delivery on time, it will be the responsibility of Tenuta Guardastelle to adequately indicate that the product is unavailable.
The submission of the order by the customer will be considered as acceptance of delivery, even partial, of available products with respect to the order as well as a waiver of damages or compensations.
Tenuta Guardastelle agrees under law, to promptly inform the customer of the unavailability of any product ordered, to agree on the continuation of the order or its modification with similar products. If interested in a product not currently available, the customer is asked to send an email to let Tenuta Guardastelle provide more precise information.
Product prices listed in the various sections of this site include VAT. The prices charged are those listed on the site at the time of order. The prices of individual products are subject to change. The price of products, along with the cost of delivery, must be paid by the customer when ordering online by credit card. The tax documentation will be given by Tenuta Guardastelle by issuing a receipt.
To obtain the billing invoice, the customer must provide a TAX CODE at the time the order is placed. The invoice will be issued and sent with the shipment or by email. When ordering, we ask the customer to please include a phone number in case there is a need to be contacted.